MacOS 101
Mac OS X Support Essentials v10.4

Course Description
Mac OS X Support Essentials is a three-day, hands-on course that provides an intensive and in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

What You Will Learn:
The troubleshooting process and how to become more efficient with available tools and resource.s
Mac OS X v10.4 features in depth, including how to find additional information.
How to prepare for Apple Certified Help Desk Specialist certification.

Prerequisites Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience

Course Outline
Topic Description
Chapter 1: Introduction Overview of topics covered in the course, and a summary of the certification program.
Chapter 2: Installation Mac OS X installation process and common user issues and troubleshooting techniques regarding installation.
Chapter 3: User Accounts Creating user accounts for multiple users on Mac OS X and troubleshooting common account problems.
Chapter 4: File Systems The Mac OS X file system, including formatting of disk drives, the file system layout, and how files are managed on Mac OS X.
Chapter 5: Permissions The user and group permissions model as applied in Mac OS X.
Chapter 6: Application Environments The differences among native, BSD, Java, and Classic applications running on Mac OS X.
Chapter 7: Command-Line Interface Using the Terminal application to run BSD commands to accomplish simple administration tasks.
Chapter 8: Network Configuration and Troubleshooting Configuring Mac OS X workstations for networking, as well as troubleshoot common networking issues.
Chapter 9: Accessing Network Services Using Mac OS X to access network services, including file, mail, and web servers, as well as basic directory services. Understanding common issues when accessing networking services.
Chapter 10: Providing Network Services Using Mac OS X to provide network services. Sharing files using AFP, SMB, FTP, and HTTP. Securing services using the Mac OS X firewall.
Chapter 11: Peripherals How peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, and Bluetooth buses.
Chapter 12: Printing Configuring and troubleshooting printing on Mac OS X.
Chapter 13: Startup Sequence Troubleshooting the different stages of the Mac OS X startup sequence.
Chapter 14: Troubleshooting Using the troubleshooting flowchart and the various resources and practices to troubleshoot workstation problems. Using the skills learned in the course to troubleshoot specific equipment requirements on a computer "broken" by the instructor.

 

 

 
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