LION 101 Mac OS X Support Essentials 10.7

PRICING: $1,500

Course Description
OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend
• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs
• Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs


What You Will Learn:

• The troubleshooting process and how to become more efficient with available tools and resources
• OS X 10. Lion features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Prerequisites Students should have the following prerequisite knowledge prior to attending this course:
• Knowledge of OS X and basic computer navigation

Course Outline

Day 1
Chapter 1: Installation
Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

Chapter 2: User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

Chapter 3: File Systems
File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Day 2
Chapter 4: Data Management
The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Chapter 5: Applications and Processes
Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Chapter 6: Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Day 3
Chapter 7: Network Services
Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

Chapter 8: Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,
managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

Chapter 9: System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

 

iOS MTC Workshop for ACN Members
Feb 22-23

for more info

 

CERTIFICATION EXAMS OFFERED!
$150/per exam
Offered every other Monday
HOURS: Monday 2pm
Exam Dates
Jan 23, 2pm
Feb 13, 2pm
Feb 27, 2pm
March 12, 2pm
March 26, 2pm
April 9, 2pm
April 23, 2pm
May 7, 2pm
May 21, 2pm

For IT Professionals
10.7 EXAMS
9L0-407 | Mac Integration Basics 10.7
9L0-410 | Mac OS X Support Essentials 10.7
9L0-515 | Mac OS X Server Essentials 10.7
9L0-517 | ACTC 10.7 Recertification Exam

10.6 EXAMS
9L0-403 | Mac OS X Support Essentials 10.6
9L0-511 | ACTC 10.6 Recertification Exam
9L0-510 | Mac OS X Server Essentials 10.6
9L0-622 | Xsan 2 Administration
9L0-623 | Mac OS X Deployment 10.6
9L0-624 | Mac OS X Directory Services 10.6
9L0-625 | Mac OS X Security and Mobility 10.6
9L0-626 | ACSA 10.6 Recertification Exam


 

For Creative Professionals
9L0-809 | Final Cut Pro X Associate Exam
9L0-810 | Final Cut Pro X Level One End User

 


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